Refund policy

At supercasipelotem.com, operated by SUPERCASIPELOTEM MARKETING LLC, we are committed to providing high-quality digital fitness, wellness, yoga, and exercise eBooks. Please read this Refund Policy carefully before making a purchase.

Digital Products

All products sold on supercasipelotem.com are digital downloads delivered electronically. No physical items are shipped.

Because digital products become immediately accessible after purchase, all sales are generally considered final.

Refund Eligibility

We may issue a refund under the following circumstances:

Eligible Refund Requests

You may qualify for a refund if:

You were charged more than once for the same order.
You purchased the same product multiple times by mistake.
You were unable to access or download your purchased eBook due to a verified technical issue that our support team could not resolve.
The file delivered is corrupted or incomplete, and we are unable to provide a working replacement.

Non-Refundable Situations

Refunds will not be provided for:

Change of mind after purchase.
Accidental purchases.
Purchasing the wrong eBook.
Not reading the product description before purchasing.
Expecting physical books instead of digital downloads.
Personal preference regarding the content, writing style, design, or illustrations.
Inability to use PDF files on your device when the file functions correctly.
Failure to achieve expected fitness or wellness results.
Lack of time to use the purchased material.

Technical Assistance

If you experience any issues downloading or opening your eBook, our support team will gladly assist you.

Most technical issues can be resolved quickly by providing a new download link or an updated file.

Refund Request Timeframe

Refund requests must be submitted within 7 days of the original purchase date.

Requests received after this period may not be eligible for review.

How to Request a Refund

Please contact our support team with the following information:

Full Name
Email Address used during purchase
Order Number
Reason for your request
Screenshots or supporting information (if applicable)

Support Contact:

Email: support@supercasipelotem.com (replace if you use another support email)

Fraud Prevention

To protect our customers and business, we reserve the right to decline refund requests in cases involving:

Abuse of our refund policy.
Repeated refund requests.
Unauthorized payment disputes after successful delivery.
Fraudulent or suspicious purchasing activity.

Chargebacks

If you believe your payment was unauthorized, please contact us before initiating a chargeback with your payment provider.

Most issues can be resolved much faster through our customer support team.

Product Updates

When available, customers who have purchased an eBook may receive updated editions or corrected files at no additional cost.

Availability of updates is provided at our discretion and is not guaranteed for every product.

Consumer Rights

Nothing in this Refund Policy limits any rights you may have under applicable consumer protection laws. Where local laws require a refund or additional consumer rights, those laws will apply.